The future of banking may find customers talking to a representative through a high-tech, 21st Century automatic teller machine. Published indicate banks are seeking ways to find more efficiencies as they deal with increasing federal regulations.
The executive vice president of the Independent Bankers Association of Texas says he hopes the small banks he represents don’t lose the personal touch. Steve Scurlock has been in the business more than 30 years.
“These banks are looking for opportunities for a more efficient delivery system,” he explains.
The new machines could include a video screen where you talk with a customer service representative in a far-off location. The machines could dispense cash in small denominations than the usual 20 dollar bills available now.
“We’re seeing all sorts of things,” Scurlock says, “which we wouldn’t have been able to imagine just a year or two ago.
The increasing regulation into the financial world meltdown is accelerating the moves.
“I think we’re over-reacting a little bit,” he says. “We don’t want to lose that personal touch.”
There’s no timetable for the advanced machines to go into operation in Texas. They will probably appear in bigger cities like Houston first.