What frustrates airline passengers the most
The seats are uncomfortable and there’s not enough legroom. Those are among the top complaints of air travelers as surveyed by Trip Advisor, the world’s largest travel site.
Almost half of travelers say they’ve never paid extra fees for a better seating assignment, though if it cost less than $25, 85% of travelers say they would pay for a seat upgrade on domestic flights.
In a three-seat row, what is considered the “best” seat? 58% prefer an aisle seat, 42% choose a window, and only 4% like those dreaded middle seats.
Charlie Leocha, Director of Consumer Travel Alliance, told KTRH that the biggest complaint he hears from consumers is that airlines can never tell customers the exact cost of their ticket, simply because airlines haven’t invested in the technology to make that possible. Leocha says the number two complaint he hears about is long lines at TSA security stations.
Brooke Forensic of Trip Advisor told KTRH the top 5 complaints by air travelers are:
- Uncomfortable seats/limited legroom
- Costly airline fees and ticket prices
- Unpredictable flight delays
- Long security lines
- Other passengers (e.g. loud children)
The five most annoying airline fees, according to the Trip Advisor survey, are:
- Checked baggage
- Carry-on baggage
- Seat selection
- Printing boarding pass at airport
- In-flight amenities